Our 7-Day Satisfaction Guarantee Policy
Chem-Dry On The Spot offers a 7-Day Satisfaction Guarantee for most of the services we provide. This means that if you are not completely satisfied with our services, based on realistic expectations, we will return to address any concerns. If we are unable to provide a satisfactory cleaning after a second visit, we will promptly refund your money.
Exclusions
a. Urine Treatment
The extraction and treatment of urine deposits in carpets, upholstery, and mattresses is one of the most complex tasks due to the nature and severity of the damage. Urine, being a complex mixture, leaves both odours and stains that need treatment. It can potentially ruin your carpet fibres, backing, and padding, and even contaminate the subfloor. In upholstery and mattresses, urine can seep deeply into the foam, making complete extraction very difficult. We possess the necessary equipment, solutions, and expertise to perform this service; however, there is no guarantee that all urine odours and stains will be removed.
b. Stubborn Stains
Our cleaning system effectively removes most marks on carpets. However, stubborn stains—such as red wine, cordial, coffee, tea, and ink—typically require specialised treatment. While we often achieve significant improvements, we cannot guarantee the complete removal of permanent stains due to variables such as the type of stain, carpet material, and age of the stain, which are beyond our control.
c. Reappearing Spots
This common issue is often resolved by our cleaning method. However, excessive application of sticky or soapy residue, often used by homeowners to “fix” spills, can damage carpet backing and padding, making it challenging to fully remedy the problem.
d. Negligence
Dirty shoes or feet on damp carpet or soft furnishings can lead to quick re-soiling, as damp carpet can pull dirt off soles. We recommend exercising caution until the carpet is completely dry.
e. End of Lease
This policy does not cover re-soiling or footprints resulting from foot traffic during general cleaning, furniture removal, or building and maintenance work done at the property during or after the cleaning. We reserve the right to take photos of the premises after cleaning in case of any disputes.
Last Updated: 5/08/2024
